Call Center Solutions

Knowing what type of solution fits your needs can be complex and confusing. Do you want to open your own in-house call center? Do you want to outsource your customer care? What happens when your office is closed? You could have those calls rolled over to our call center and answered during set times. We are able to help you sort through these scenarios to create a cost effective solution that fits you.

Solution One

We provide a full service call center solution for your business with our Agents handling all points of contact. This option is highly customizable. We work closely with you to ensure that your business culture and needs are fully represented in all area’s during the onboarding process and setup. We ensure that the Agent representation you receive is what you truly need to help maximize your growth potential.

Solution Two

We provide your company with the cloud contact center software that gives an ability to utilize your current support team in an in-house call center type environment with up to 12 seats. We will walk you through the set up and implementation of the platform. We offer a higher degree of support than most competitors for smaller set-ups at a better price point.

Solution Three

This solution creates a blended team of your current support team and ours. We provide you with the complete package from Solution Two plus our Dedicated Agents. It adds an additional layer of peace of mind as you control when and how the call volume flows to our Agents. This also means that your overflow is documented in the same reporting logs and format as the calls your in-house Agents take.

Solution Four

You are a call center of your own or have own support team and looking for call over flow support. Your calls can be forwarded to our Agents on our platform. This is a great solution for after hour and weekend support that you prefer not to handle; for small offices where the support team is often on the go or distracted with other work; if your area experience a power outage or natural disaster your calls will still be answered.