Our business strategy encompasses building long-term client relationships, capitalizing on our expert response team and leveraging our depth of relevant experience. Our growing success is largely dependent upon the efforts, direction and guidance of our senior management who have years of proven call center experience - one of our key strengths. Infinity Contact has assembled a team of subject matter and skill based experts.
Management experience and the familiarity with the requirements for building successful operations have created the following highly developed competencies:
-- Project Management: We maintain consistent control and monitoring of the project to evaluate on an ongoing basis, the processes and technologies in place to always improve the way we do business. We customize our service applications to assist you in meeting your business objectives.
-- Quality Management: Infinity Contact’s QA support ensures your customers receive a consistently high level of quality care regardless of the delivery channel. This includes: Calibration sessions, allow supervisor shadowing a customer representative, Digital audio recording and Remote monitoring
-- Transition Management: According to the process requirements, we ensure migration of the business process along with staffing, technology, quality procedures, training and reporting.
-- Operation Management: We consistently manage the business process in-house and ensure you quality and results to meet your needs.
Our success also depends in part on our ability to attract and retain skilled employees and managers, and on the ability of our executive officers and key employees to manage our operations successfully. Our expanding work force is composed of a mature team of qualified and consultative professional personnel. Our goal is to provide enhanced services in a proactive and responsive manner, acting as a partner in our client’s business. Infinity Contact anticipates trends and delivers new ways of growing client’s customer satisfaction and retention rates, thus profit, through timely, insightful and proven solutions.
We provide cutting-edge training and continuing education programs supported by a management team focused on nurturing employees. Additionally, we practice a corporate culture whose foundation is built on respect, cooperation, opportunity, courteous service and results.
Due to our proven customer management solutions, our work-from-home workforce model and our advanced technology infrastructure, Infinity Contact is positioned well in the Contact Center marketplace as we move forward in 2017.